ASTREAAI AND AUTOMATION LAB
MyPhysio
Fixing admin and billing at the root: where it stands, the plan, and what it needs.
Proposal for discussionOctober 2026The case study
How MyPhysio’s admin and billing work runs today.
A growing business, paid mostly through insurers
With two more on the way: 118 and TNB Gold.
Of revenue comes from AIA group medical cover of large employers.
AIA invoices a month on average in 2026, peaking at 2,694 in July.
Every insurer and TPA has its own portal and paperwork.
Every insured visit runs the same chain of paperwork
Tap a step to see what it produces.
AIA visit folders a month, July to September 2026
documents saved by hand every month, one roughly every minute of the working day
Volume grew more than tenfold. The process stayed the same.
more AIA invoices a month than in 2021.
The same manual steps now need more people and leave a longer backlog. Signed consent forms from visits on 19–20 August were only filed on 6 October.
The same details, typed again and again
One visit’s patient and cover details are keyed in up to five times.
The MTH team stepped in
Since August, Farid, Mohamad and Hakimi have built tools now in daily use.
Scanning that files itself
Bulk scans are split by patient and filed automatically.
4,500+ pages, 22 Sep to 8 OctAssessment letters, generated
Letters are prepared from the visit records for checking.
294 letters in four daysTypical time from visit to filed assessment letter.
Built fast, in a crisis, on top of the existing spreadsheets and folders. They work, but they inherit the same weak foundations.
Invoices straight to accounts
Created and filed in one run for AIA, PMCare and MiCare.
Live since mid-SeptemberReferral website
One place to check whether a referral is still valid.
2,300+ active referrals trackedThe plan for MyPhysio
From quick fixes to one platform.
Fixing the root causes, not the symptoms
Tap a card to see how it is fixed.
Built to industry standards. Proper system design, clean connections to the tools we use, and good DevOps practice: version control, testing, safe releases and backups. Built with AI coding agents.
From scattered copies to one shared record
Today work moves between spreadsheets, WhatsApp, folders and insurer portals before head office can bill it. After, every branch works in one place.
A wheel-and-spoke model
One central command centre. Every branch is a spoke feeding one platform, and MyPhysio sees the whole business, live.
Branches feed the centre. Work entered on screen reaches the centre straight away. No copies, no sending files.
The centre sees everything. One record of every patient, visit, letter and invoice.
Claims go out from the centre. Prepared centrally for insurers and the accounts.
Foundations first, then one module at a time
Tap a module to see what it covers.
Modules
What staff use every day
Each module goes live and proves itself before the next one starts.
Database
One record per patient, visit, letter and invoice
Infrastructure
A secure home for the system
Patient scheduling, done automatically
The engine books follow-ups, finds slots for new patients and repairs the diary. An AI assistant is an add-on. Staff confirm every booking. The illustration below shows it at work.
PNB
Rules and an optimiser match patient, physiotherapist, room and time. Same inputs, same answer, every time, and every choice can be explained.
Turns a patient’s message into a booking request for the engine, so staff stop retyping. Patient names stay on our server.
The AI assistant built for scheduling then serves documents, billing and reporting as they go live.
One module at a time, piloted at PNB
The module is built and tested.
Everyone who will use it learns it first.
PNB, the pilot centre, uses it for real.
Then branch by branch across MyPhysio.
Today’s systems keep running the whole time. Hakimi looks after the current MyPhysio systems while the new platform is built, so nothing breaks and the backlog does not come back. Each old spreadsheet is retired only once nobody needs it.
Four months from kick-off
Drag through the weeks, or press play.
A detailed work programme follows. Once the technical side is firmed up with the team, we will prepare a full Microsoft Project work programme.
Who does what
Design and build the platform, and take it live module by module.
Decides what “done” means for each module and leads the PNB pilot.
Keeps today’s MyPhysio systems running while the new platform is built.
Time for training, and for using each module in the pilot.
Secure hosting, backups, and the AI coding agents used to build it.
A small running cost. No new hardware.
Astrea
An in-house AI and automation lab for MTH Group.
A lot of work across the Group and its Investments is still done by hand
AI and automation tools are now good enough, and affordable enough, to change that.
- Good enough for everyday work
- Affordable enough for a small team
- A thinking partner for ideation and brainstorming
A small in-house lab, working across the group
To identify where AI and automation can be introduced into workflows across MTH’s directly owned subsidiaries and MTH’s investee companies.
Dr AzmanChairperson
Nameerah AzmanReviewer · CEO, MTH Group
Farid Najmi FaizalDepartment Lead
Mohamad MamdouhAssistant Lead
One simple loop, guided by seven principles
From request to report in 24 minutes
Week 41 at PRIMO, as it happened: Farid asks, the AI assistant prepares, Farid approves, his edits go in, and the report goes to Nameerah, sent by Farid himself. All in 24 minutes.
PRIMO already runs on tools built in-house
9 KPIs worked out automatically from the registers. Checked and issued by PRIMO since May 2026.
Two layers: the lab as a whole, and each pilot on its own
Four numbers, simply counted
One number, agreed before we build
A guiding star held in an open orbit
Astrea, the star maiden
In Greek myth, Astraea, “the star maiden”, is the goddess of justice and precision: the last of the immortals to stay among people, later placed in the sky as the constellation Virgo.
For the lab, the name stands for two things: a guiding star that gives direction across the group, and careful, fair judgement, where nothing ships until it has been checked.